Privacy Policy
Last updated: April 13, 2026
This Privacy Policy explains how ChurVid ("we", "our", "us") collects, uses, stores, and shares personal information when you use our website, mobile app, and related services.
1. Information We Collect
1.1 Account and Profile Information
- name and email address,
- login credentials (stored securely),
- account settings and profile preferences.
1.2 Subscription and Billing Information
- subscription plan and billing status,
- payment references and transaction metadata from PayFast,
- fraud and payment verification signals.
We do not store your full card details on ChurVid servers.
1.3 Service Usage Information
- content viewed, watch progress, and favorites,
- app and site interactions,
- device, browser, IP, and approximate location data,
- login/security events and error logs.
1.4 Communications
- messages you send through support/contact forms,
- emails you send to support.
2. How We Use Information
We use personal information to:
- create and manage accounts,
- provide streaming access and subscription features,
- process and reconcile payments,
- personalize recommendations and continue-watch experiences,
- secure the platform and detect abuse or fraud,
- communicate about account, billing, and service updates,
- comply with legal and regulatory obligations.
3. Cookies and Similar Technologies
We use cookies and similar technologies for authentication, session management, preference storage, analytics, and security. You can control cookies via your browser settings, but disabling them may affect core site functionality.
4. How We Share Information
We do not sell personal information.
We may share information with:
- payment providers (including PayFast) for billing and fraud checks,
- hosting, infrastructure, and communications providers,
- analytics and security tooling providers,
- legal authorities where required by law or to protect rights and safety.
Service providers process data under contractual safeguards.
5. Data Retention
We retain personal information for as long as needed to provide the Service, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal requirements. Retention periods vary by data type and legal obligation.
6. Security
We apply reasonable technical and organizational safeguards, including transport encryption (HTTPS), access controls, monitoring, and regular maintenance. No system is completely risk-free, and users should protect their credentials and devices.
7. International Data Transfers
Our service providers may process data in countries other than your own. Where required, we apply safeguards for cross-border transfers in line with applicable law.
8. Your Privacy Rights
Depending on applicable law, you may request to:
- access your personal information,
- correct inaccurate data,
- delete data where legally permitted,
- object to or restrict certain processing,
- withdraw consent where processing depends on consent.
To submit a request, contact support@churvid.com.
9. Children's Privacy
ChurVid is not intended for children under 13, and we do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are material, we will update the effective date and provide notice through the Service or email where appropriate.
11. Contact
If you have questions or requests about privacy:
Email: support@churvid.com
Website: https://churvid.com